Overview

Welcome to ChocoResinArts, an India-based brand dedicated to creating meaningful, handcrafted products that celebrate memories and emotions. We specialize in custom resin gifts, handmade chocolates, decorative candles, beauty essentials, and personalized preservation services designed to turn special moments into lasting keepsakes. Our offerings fall under the growing space of handmade personalized gifts and memory preservation products in India, where each creation is made with care rather than mass production.

By accessing or purchasing from our website, you agree to comply with these Terms and Conditions. These terms are designed to ensure transparency, protect both the customer and the business, and maintain a smooth experience. If you do not agree with any part of these terms, you should not use our services.

User Agreement & Eligibility

By using this website, you confirm that you are at least 18 years of age or are accessing the platform under the supervision of a parent or legal guardian. You agree to provide accurate and complete information while placing an order, including your contact and delivery details. Any action performed through your account is considered your responsibility, and you are expected to use the platform in a lawful and respectful manner.

Nature of Handmade & Customized Products

ChocoResinArts operates in the domain of handmade personalized products, which means every item is individually crafted rather than machine-produced. Because of this, each product carries its own uniqueness and may not be identical to another piece or even to the sample image displayed on the website. Slight differences in color, texture, finish, or detailing are natural outcomes of the handmade process.

Resin art, in particular, may include minor air bubbles, variations in layering, or slight shifts in embedded materials. These are not defects but inherent characteristics of resin craftsmanship. Customers purchasing from us acknowledge and accept this uniqueness as part of the product value.

Custom Orders & Personalization Policy

A significant part of our work involves creating custom resin gifts in India, where products are made based on specific customer inputs such as names, dates, photos, flowers, or personal items. It is the customer’s responsibility to provide clear and accurate customization details at the time of order. Once the design or order details are confirmed, changes may not always be possible, especially after production has begun.

For preservation services, including wedding varmala preservation, floral preservation, or memorial keepsakes, customers are responsible for safely sending the required materials. The condition of these materials plays a critical role in the final output. Any delay in sending materials may extend the production timeline.

Order Acceptance & Processing

Orders are considered confirmed only after successful payment is received. Since most products are handmade or customized, processing times vary depending on the complexity and type of order. We reserve the right to refuse or cancel orders in situations such as incomplete information, unavailability of materials, or technical issues.

Customers should understand that handcrafted production requires time and precision, and therefore immediate dispatch is not always possible.

Pricing & Payment Terms

All prices listed on the website are in Indian Rupees (INR). Payments must be completed through the available secure payment methods before order processing begins. Pricing may change occasionally due to material costs or market conditions, but confirmed orders will not be affected.

For bulk or corporate gifting orders, customized pricing and advance payment terms may apply based on order volume and design requirements.

Shipping & Delivery Policy

We offer delivery services across India. Delivery timelines depend on the type of product, level of customization, and customer location. Handmade products, especially memory preservation items, require additional preparation time, which is reflected in the delivery schedule.

While we strive to deliver within the estimated timeframe, delays may occur due to courier issues, weather conditions, or other unforeseen circumstances. Customers must ensure that their shipping details are accurate, as we are not responsible for delivery failures caused by incorrect information.

Cancellation Policy

Due to the nature of personalized handmade products, cancellations are only possible before the production process begins. Once work has started, especially for customized or preservation items, the order cannot be cancelled. This policy ensures that the time, effort, and materials invested in creating your product are respected.

Returns, Refunds & Replacement Policy

ChocoResinArts operates under a strict policy for handmade personalized gifts. Since most products are made specifically for individual customers, they are non-returnable and non-refundable once delivered.

However, in cases where the product arrives damaged or an incorrect item is delivered, customers must notify us within 48 hours of delivery with proper proof such as photos or videos. After verification, we may offer a replacement or refund as deemed appropriate. Normal variations in handmade products do not qualify as defects.

Product Variation Disclaimer

All products displayed on the website are for reference purposes. Due to lighting conditions, screen differences, and the handmade nature of the products, slight variations in color, design, or finish may occur. Resin products may also evolve slightly over time depending on usage and environmental conditions. These variations are expected and are part of the uniqueness of handmade creations.

Preservation Services Disclaimer

Our preservation services are designed to transform emotional and sentimental items into lasting resin keepsakes. This includes wedding varmala, baby shower items, floral jewelry, and memorial articles. While we take great care in handling these materials, natural elements such as flowers or fabrics may change in color, shape, or texture during the preservation process.

Customers are responsible for properly packaging and sending their materials. By choosing our preservation services, customers acknowledge that final results may vary depending on the condition and nature of the items provided. We handle every piece with care, but exact replication of original appearance cannot be guaranteed.

Corporate / Bulk Orders Terms

For corporate gifting and bulk orders, specific timelines, pricing, and customization terms are agreed upon before order confirmation. These orders require advance payments and cannot be cancelled once production begins. Any branding or customization details must be finalized at the initial stage to avoid delays.

Intellectual Property Rights

All designs, product concepts, images, and content on the ChocoResinArts website are the intellectual property of the brand. Unauthorized copying, reproduction, or commercial use of our work is strictly prohibited and may result in legal action.

User Responsibilities

Users are expected to interact with the website responsibly and lawfully. Any attempt to misuse the platform, provide false information, or disrupt services may result in restricted access or further action as necessary.

Limitation of Liability

ChocoResinArts shall not be held liable for minor variations in handmade products, delays caused by third-party logistics, or damages resulting from improper handling after delivery. Our total liability in any case is limited to the value of the product purchased.

Privacy Policy Reference

We value your trust and are committed to protecting your personal information. All customer data is handled securely and used only for order processing and communication purposes, in line with our privacy practices.

Governing Law

These Terms and Conditions are governed by the laws of India. Any disputes arising from the use of our services will fall under the jurisdiction of the appropriate courts in India.

Updates to Terms

We reserve the right to update or modify these Terms and Conditions at any time. Continued use of the website after such updates indicates your acceptance of the revised terms.

Contact Information

For any questions, concerns, or support requests, customers can reach out through the official contact details provided on our website. We are always available to assist you and ensure a smooth experience.

Our Commitment

At ChocoResinArts, every creation is more than just a product—it is a reflection of memories, emotions, and moments that matter. Our focus is on delivering meaningful, handcrafted experiences rather than mass-produced items. By choosing us, you are supporting artistry, individuality, and the beauty of imperfection that makes every piece truly yours.