Overview

At ChocoResinArts, we are committed to delivering high-quality, meaningful, and handcrafted creations that reflect emotions, memories, and personal stories. As a brand focused on custom resin gifts India, handmade chocolates, candles, and preservation services, every product is created with care and attention rather than mass production.

This Refund, Returns & Replacement Policy is designed to maintain transparency while protecting the nature of handmade personalized products and memory preservation products India. Due to the customized, handmade, and in some cases perishable nature of our offerings, this policy outlines clear conditions under which returns, refunds, or replacements may be considered.

By placing an order with ChocoResinArts, you agree to this policy in full.

Eligibility for Returns

Returns are accepted only in genuine cases where the product delivered is either damaged during transit or incorrect as compared to the order placed. Since our products are handcrafted and often customized, normal variations in appearance do not qualify as defects.

To be eligible for any return request, customers must provide a clear and uninterrupted unboxing video recorded at the time of opening the package. This video serves as the primary proof for verifying any damage or discrepancy. Additionally, the issue must be reported within 24 to 48 hours of delivery. Requests made beyond this timeframe may not be considered.

Return Request Process

If you receive a damaged or incorrect product, you must contact our support team through the official contact details available on our website. Your request will be reviewed based on the evidence provided, including the unboxing video and supporting images if required.

All return or replacement requests are subject to approval after verification. Requests submitted without proper proof or without prior communication may not be accepted. Our team ensures that every claim is handled fairly while maintaining the integrity of our process.

Refund Policy

Refunds are applicable only in cases where a return request has been approved after proper verification. Once the product is reviewed and confirmed to meet the return eligibility conditions, the refund will be processed to the original payment method used at the time of purchase.

Please note that refunds are not applicable for reasons related to personal preference, minor variations, or expectations differing from handmade outcomes. The refund policy for custom resin gifts India strictly follows the principle that customized and handcrafted items cannot be resold and therefore are not eligible for general refunds.

Replacement Policy

In most eligible cases, we prioritize replacement over refund to ensure customers receive the intended product experience. A replacement may be offered if the product is confirmed to be damaged, defective, or incorrectly delivered.

The replacement policy for resin art India applies only after proper verification and is subject to product feasibility. If the same product cannot be recreated due to material limitations or uniqueness, a refund may be considered as an alternative.

Non-Returnable Items

Due to the nature of our products, several categories fall under non-returnable customized gifts India. All customized resin art products, including personalized frames, jewelry, and keepsakes, are non-returnable once delivered. Similarly, all preservation services such as varmala preservation, floral encapsulation, memorial items, and baby keepsakes are non-returnable because they are created using customer-provided materials and cannot be reproduced.

Perishable products such as chocolates are also non-returnable due to hygiene and shelf-life concerns, as outlined under the handmade chocolates return policy India. Additionally, any product that has been used, mishandled, or damaged after delivery by the customer is not eligible for return or refund.

Damaged or Wrong Product Handling

If you receive a product that is damaged, broken, melted, or different from what was ordered, you must report it within 24 to 48 hours along with a valid unboxing video. Once verified, our team will arrange for a suitable resolution, which may include a replacement or refund depending on the situation.

We ensure that every valid concern is addressed with fairness and urgency, while also safeguarding against misuse of the policy.

Cancellation Policy

Orders can only be cancelled before they enter the production or processing stage. Once the creation process begins, especially for customized or preservation items, cancellations are not permitted. This is because significant time, effort, and materials are invested in creating each personalized product.

For ready-to-ship items, cancellation may be considered if the order has not yet been dispatched.

Shipping for Returns

In cases where a return is approved, customers may be guided on the return process by our support team. Proper packaging is essential to prevent further damage during transit. If a product is returned without following the instructions or without secure packaging, we cannot be held responsible for any loss or damage during shipping.

Important Disclaimers

As part of the returns policy for handmade personalized products, customers must understand that handmade items are not factory-perfect. Minor variations in design, color, texture, or finish are natural and expected. Resin art products may contain slight bubbles, layering differences, or natural shifts in embedded materials, which are not defects.

For chocolates, external weather conditions in India may cause slight melting during transit despite careful packaging. This does not qualify as damage unless the product is completely compromised. Candles should always be used responsibly, and any damage caused due to improper usage is not covered under this policy.

For preservation services, the final result depends heavily on the condition and nature of the materials provided by the customer. Natural changes in flowers, fabrics, or organic elements during the preservation process are unavoidable and do not qualify for return or refund.

Refund Timeline

Once a refund is approved, the process will be initiated promptly. The time taken for the amount to reflect in your account depends on your payment provider or bank. Typically, refunds are completed within a reasonable number of business days, and we strive to ensure a smooth and timely process.

Policy Updates

ChocoResinArts reserves the right to update or modify this Refund, Returns & Replacement Policy at any time without prior notice. Any changes will be reflected on this page, and continued use of our website will indicate acceptance of the updated terms.

Our Commitment

At ChocoResinArts, every product is crafted with care, emotion, and attention to detail. We understand the sentimental value behind each order and strive to deliver creations that truly matter. Our policies are designed not only to protect our process but also to ensure fairness, clarity, and trust for every customer who chooses us.